Computer world: Conclude a SaaS contract that has safeguard

October 10, 2008

　　When signing a contract with SaaS supplier, user besides wanting to pay close attention to systematic function, still need to consider to serve level agreement, business seriously the respect such as the privacy protection of the new fixed position of branch of successional, IT and enterprise.

- Bo Wenyi

Had you once considered SaaS from the angle of law and business? Through using SaaS solution, the enterprise goes out the bag outside partial IT, some moment are outside the business technological process that included a share. This process has a series of issues that concern with law and business to need a consideration, include to serve level agreement, tripartite to assure, the privacy of the new fixed position of branch of successional, IT and enterprise protects business etc.

　　 Serve level agreement

Define the term of a few services, it is very normal to make an appointment with calm company to appear to the requirement of the service with SaaS supplier next. Occasionally, the user can keep these demands in serving level agreement, the castigatory sex clause after returning meeting protocol to violate service level agreement at the same time. However, the castigatory sex clause when wanting to serve level agreement with respect to short of with the supplier reachs consistent and special difficulty, because this is planted,compensation is risk of a kind of business to the supplier.

The user is done so is contract of service of the bag outside consulting greatly. Actually, the in signing a process reference in SaaS contract is large outside the provision of provision of break a contact in including a contract is not appropriate, because be in large outside in including a contract, the contract involves range wide, amount is large, make the indemnity clause that the service offers square recipient beak a contract. And, better service is provided in order to encourage in the article that there also can be promotive sex normally in such contract. And watch SaaS contract instead, normally every user collects fees every months have 20 ～ only 50 dollars, let a supplier be willing to accept the provision that compensates for a gender without sufficient profit.

A more practical method is the service that goes to the supplier the level undertakes assessment. In the meantime, the client must have redundancy scheme, this is business successional plan. Once serve short of demand, can immediately migratory perhaps employ new solution to a new supplier.

　　 Business is successional

The user can ask to make the business that SaaS supplier obtains him successional ask normally. In fact this is insufficient. The user still should have done another business successional plan, in necessary when transfer other SaaS vendors, although at this moment the user when preparation works and unlike SaaS supplier closes down to other SaaS when the supplier is migratory so much.

The product line that wants him program because of all enterprises, to the enterprise, exit the market and it is likewise important to enter the market. Actually, for the angle from the market, the product that exits the market perhaps is not unsuccessful product at all, just perhaps did not achieve profit to ask, perhaps do not accord with the strategy of the enterprise to plan.

This is meant, the user should prepare somewhat, if need, can choose other vendor or him deploy applies; that is to say, user even make choice of is awaited the 2nd times choose a vendor. Do not ask it provides all function at this moment, once the supplier of first selection is offerred,be only serve occurrence problem, it can let your business continue to move. It is very important to still have here is, the user must implement backup plan seriously, ensure him enterprise data is able to save come down, and it is independent at SaaS supplier, finish by him user.

　　 The protection of privacy

Ensure of content confidential and it is very important to make sure content is not abused by SaaS operation business. Unfortunate is, it is not easy that a lot of moments should accomplish this, because the commercial pattern of some of SaaS operation business relies on advertisement, if the user wants to use the SaaS service of business of this kind of operation, must undertake assessment to this seriously before.

Google is most such an Internet enterprises with our hep place, it collects the content of the whole world rise, with a kind very easy way offers people visit. But, what people should not ignore is, its commercial pattern is to be based on Google can be collected and read the content that concerns us of this premise. The use license agreement of Google Docs (the 11st) special show this issue clearly: Refer through the service, release or show content, show you award Google duplicate inside global limits, adapt, revise, interpreter, publish, public show, spectacular with what distribute these content permanent, irrevocable, without royalty, blame proprietary is permitted.