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Computer of problem of Hua Shuo of condemn of 400 more than user

March 18, 2008

” legal weekly ” Zou Xiwen of reporter Shan Mu’s trainee

On Internet, 5 ” thought of Hua Shuo A8 fors the time being ” QQ group blink in ceaseless leap. In this backside, 400 more than user tries to denounce a view to China large company, product of problem of requirement manufacturer recall, dan Huashuo government does not have any rewrite up to now. Recently, suffer the Yang Jiankun of user of Hua Shuo A8 that its kill fully, to our newspaper dimension 0731-4839110 of power hot line is complained.

　　 Buy jotter craze newly

Yang Jiankun is Changsha the software of some company develops an engineer. On December 9, 2006, yang Jiankun comes to supermarket of Changsha fortune computer, below the assistant’s commendation, yang Jiankun is spent 6000 multivariate the Hua Shuo notebook that bought a model to be A8H. At the beginning of March 2007, be away on official business from Shenzhen the Yang Jiankun after returning Changsha discovers suddenly from jotter is taken to use in computer package, notebook computer screen is left next horn, screen axis split an about 0.5 centimeters long cut, screen begins to become loose. Yang Jiankun thinks is him be touched not carefully bad on the train, do not have so too care about.

In October 2007, when Yang Jiankun is taking jotter to maintain, personnel of the technology after carry out looked generally, express to be able to change freely. Yang Jiankun feels very strange, enquire technical personnel designs the blemish on then, technical personnel did not reply. Yang Jiankun memory says, at that time, still a student is taking to just was bought before long the Hua Shuo jotter that model is A8, when installing a system, be discovered by technical personnel axis of screen of computer screen actor also splits, technician changed freely for that student axis of screen of a horn.

Subsequently, yang Jiankun hears of Hua Shuo in succession the user of jotter A8, mirror craze of axis of screen of computer screen actor, have other even, changing horny screen axis 3 times two still is all the same craze. The jotter that Yang Jiankun worries about him passed to guarantee period hind, still can appear similar phenomenon, dialed China large jotter to serve hot line report then, the operator tells the horny screen after Yang Jiankun has changed the axis, had improved through manufacturer, data is reliable, want him to be at ease use. Yang Jiankun asks China large jotter produces manufacturer to give his a written consent, but did not get any answer up to now.

　　 Configuration and manual have discrepancy

Besides crust occurrence problem, yang Jiankun still discovers the another problem of jotter of Hua Shuo A8: This type is indicated on product manual ” TPM safety defends function ” . Yang Jiankun to ” legal weekly ” showed manual of computer of Hua Shuo notebook, “TPM safety defends chip ” the function introduces a line among them, but after he opens the computer of notebook of Hua Shuo A8 that its purchase, discover and can not find the designation on the manual ” TPM safety defends chip ” . Yang Jiankun thinks, “This is a kind of typical con behavior. “This is a kind of typical con behavior..

And the type that the Bao Minjun of some university buys with 4 his colleagues is Hunan respectively: A8TC(4 stage) , A8JSC(5 stage) jotter, do not have at all ” TPM safety defends chip ” . Bao Minjun memory says, his after the event dials hot line of Hua Shuo after service to complain, answer of wiring staff member says, batch prints the manual of this product, not be all products have this function, cannot have corresponding function with respect to cognizance product according to the manual. This makes Bao Minjun and his colleague very furious.

And on March 13, 2007, china large company shows on its government website, a8 series about TPM incident, belong to product manual literal, should belong to a choose and buy, what bring from this is disadvantageous, to everybody consumer apologizes! Product manual and conduct propaganda and actual not conform to, hua Shuo is mere with ” literal ” mask the past. To this one explanation, when more than 5000 netizen is participating in investigation, the netizen of 90% above thinks, “This kind of behavior of Hua Shuo is belonged to con, should give consumer reasonable compensation and explanation. Should give consumer reasonable compensation and explanation..

　　 Falling-rising tone of 400 users net is denounced

Yang Jiankun introduces, suffer a worry fully with him, still have purchaser of numerous computer of notebook of series of Hua Shuo A8. On the network, at least active 5 ” thought of Hua Shuo A8 fors the time being ” QQ group, netizens try to ask through all sorts of ways computer of notebook of manufacturer recall problem, dan Huashuo government does not have any rewrite up to now.

On March 5, 2007, roc flower is in sagacious of Jiang of citizen of individual plant continent thousands of yuan company of network of information of Changsha constant heart bought computer of notebook of Hua Shuo Z99J, use before long hind discovery is attaint of axis of computer case screen, nonexistent manual place is nominal ” TPM chip ” two problems, in with Hua Shuo headquarters talks things over to fall without the circumstance of fruit for many times, jiang Zhepeng agency of Hua Shuo jotter — company of network of information of Changsha constant heart is sued to court of district of lotus of the Changsha City. And Bao Minjun has entrusted Hunan 10 thousand with bargaining of Li Jian of associated attorney office’s lawyer and Hua Shuo headquarters. On March 13, li Jian’s lawyer to ” legal weekly ” the reporter expresses, he is gathering evidence, prepare to sue Hua Shuo.

The reporter is in ” Hua Shuo A8 group ” understanding arrives, at present the user of Hua Shuo A8 of the city of 10 many provinces such as Wuhan, Zhengzhou, Shenyang also is gathering information, prepare collective dimension advantageous position, “We ask strongly product of problem of China large recall ” . Carry Google search, “The runner shaft problem of series of Hua Shuo A8 ” , indication result makes an appointment with 6700 webpages.

　　 Go to feedback headquarters

On March 9, 2008 afternoon 3 when make, ” legal weekly ” reporter and Yang Jiankun come to center of after service of Hunan of Hua Shuo computer, ” legal weekly ” the reporter discovers several computer purchaser, because same question will maintain,be. Yang Jiankun is anxious very, “I am the notebook that bought in December 2006, guarantee two years period arrived very quickly, if guarantee period later, appear how should I handle similar case, does the blemish on manufacturer design want consumer to buy sheet for its? does the blemish on manufacturer design want consumer to buy sheet for its??

The manager Peng Yi of center of after service of China large Hunan to ” legal weekly ” the reporter expresses, computer of only responsible Hua Shuo is in the center after Hunan makes work the maintenance matters concerned of Hunan, non-privileged explanation designs any issues of the respect about China large jotter, but the doubt that he expresses to will collect consumer place to put forward, feedback comes China large headquarters. “If notebook computer case appears similar problem, we will give change freely. ” Peng Yi says.

　　 The businessman is suspected of con consumer

Hunan Huang Gongbin of solicitor of office of Tai Zonglv division thinks, basis ” microcomputer commodity is repaired change the responsibility that return money sets ” thirteenth, be in overall inside 3 packets of period of efficacy, commodity of microcomputer lead plane, peripheral appears in this regulation ” breakdown of microcomputer commodity function is expressed ” breakdown of place line function, repair via two, still cannot use normally, repair a record by what mender offers, be in charge of be the same as model freely to be the same as the commodity of norms for consumer exchange by the person that sell; Be the same as norms product stop production with model, ought to exchange not under primary product function with brand merchandise.

Additional, about the circumstance that product of A8 series jotter and manual do not accord with, the manual also belongs to a product to publicize one of data, real function and manual describe the product not agree with, and agency also did not use up clew consumer when the sale or make amendatory responsibility, it is the right of know the inside story that violated consumer, also have con suspicion at the same time. Also have con suspicion at the same time..

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Written by ITTech · Filed Under IT Magazine